Frequently Asked Questions

What is Community Fuse? Community Fuse is a Bilingual "one-stop shop", community resource platform that provides a fast and easy way to get connected, support, and learn about community resources. Community Fuse offers a space where people in need of community resources, organizations offering resources (mostly nonprofits), and supporters can come together and strengthen the digital village that we are creating. We also help our members save money on marketing and multimedia expenses through our marketing strategies, which will result in them gaining more exposure and getting promoted without spending a single dollar. Additionally, we innovate and create ways to help our members operate more efficiently. Finally, Community Fuse is being used as a tool to raise awareness of the nonprofit field and the value of supporting nonprofits among the new generation through the partnerships that we are establishing with schools. Please email us at info@communityfuse.com if you want to learn how your school district can adopt Community Fuse for free and use it to build a stronger community between your students, staff, parents, and nonprofits.

What areas does Community Fuse cover? Community Fuse was created to become the most useful tool to connect people, nonprofits, and supporters across the United States buuuuuuuut.... we're not there yet. We are taking it step by step and starting in the place that we call home, EAST TEXAS. Community Fuse grows as organizations in more areas join. If a group of organizations in a specific area join Community Fuse, then our platform will start having presence and building a healthier and stronger community in that area.

Is joining Community Fuse free? Yes. Community Fuse offers a free membership and it is only available for nonprofits (501c3s, churches, public schools, city governments, and their departments) and any for-profit offering a particular service for free or at a low cost. For example: If a private clinic offers free screenings once a month to the community, then they can join Community Fuse BUT can only have that service listed on their profile. If the service listed is not free, our team will determine if its price qualifies as low-cost. Please email info@communityfuse.com for more information.

Who is a user? A user is anybody who enters our platform looking for free or affordable community resources.

Who is a member? A member is an organization that has registered with our platform to offer its services or resources to those in need.

Who is a supporter? A supporter is an organization, a philanthropist, or a donor who offers our members grant opportunities, donations, or sponsorships.

Why should I use Community Fuse? Using Community Fuse is on the path of becoming the easiest and fastest way to find the right community resource/service that you are looking for. No more endless amount of phone calls, online searches, or sheets of paper and brochures with tons of information. We are putting an end to the time-consuming, frustrating, overwhelming, and exhausting process of finding the right resource.

Community Fuse is already becoming a tool for social workers, counselors, teachers, Pastors, and school administrators to refer people to our members in a fast and simple way. You could also use Community Fuse to promote any type of event, training, or fundraiser. Just email your flyer or event info to us (info@communityfuse.com). Our platform can also help you increase the number of participants/clients that you serve which could lead you to increase your funding. Finally, by joining Community Fuse, your staff can save time referring and answering phone calls to communicate services, resources, and other important information about your organization.

As a supporter, you can increase the number of connections and relationships with nonprofits in your area by offering grant opportunities, donations, sponsorships, etc.

Community Fuse is partnering with school districts to help 5th,6th,7th, & 8th grade students learn about nonprofits and community resources, and how they can get more involved with nonprofits.

Is anyone required to join or use Community Fuse? Can I cancel my free membership? It is against our values and principles to force someone to use Community Fuse or require an organization to join Community Fuse. Every organization that has a profile on Community Fuse has voluntarily joined the platform.

Yes, you can cancel your free membership and have your profile removed from our platform at any time, just email us at info@communityfuse.com.

For USERS:

What if I still can’t find the resource/help that I need? If you still haven't found the service or resource that you are looking for after navigating through our list, then we encourage you to reach out to us at info@communityfuse.com with your need and we might be able to find the resource for you.

For MEMBERS:

I already have a Facebook page and/or a website, what makes Community Fuse better than having a FB page or a website? It's great that you have been active on social media and that you've had the resources to build your own website, but people that are needing your services won't find you easily unless they know your name, they've been referred, or they have spent hours or even days searching online. People that need assistance can't find nonprofits and community resources in their area by entering the service that they are looking for in the Facebook search box. Thanks to Community Fuse, those in need of resources don't need to know your name. They will connect with you by entering their need, which will lead them to your profile on our platform to learn more and get connected.

Google already helps people find what they need, so why should I use Community Fuse? Google is an extraordinary search engine that spits out hundreds of results every time an individual starts a new search... and that's exactly why looking for resources has been an exhausting and time-consuming process for too long. When someone starts a Google search, companies paying for Google ads that don't offer what that person really needs will probably appear at the top of the list. Organizations, that don't offer free or affordable resources and that don't operate in that person's area will also be a part of that list, and so on, and so on... That is why joining our platform is so important. Community Fuse doesn't have for-profits appearing at the top of the list just because they paid for ads nor does it have organizations that don't operate in your area and that don't offer free or affordable services. Our search engine is clean... REALLY CLEAN!

I just became a member of Community Fuse. Now, what? Congrats on JOINING THE FUSE! Your profile will be created within 24-48 hours and individuals needing your resources might contact you via phone call or email after reviewing your services and eligibility requirements. Our Co-Founder will email you a link to your profile as soon as it's ready. Please make sure you check your spam folder for the next 2 days and once you have received his email, make sure you add him as a contact so that you don't miss out on any member benefits or platform updates. Additionally, keep an eye on the inbox of the email listed on your profile. After assisting a client, we encourage you to see if you could refer him/her to another member that could help them with additional resources.

User questions

Do I have to sign up to navigate the Community Fuse platform? No, you don't need to sign up to navigate through our resource list.

How can I report false information on an organization’s profile? Please send us an email at info@communityfuse.com

I want to donate or offer a grant. Do I have to sign up with Community Fuse? Yes. The organizations, philanthropists, and individuals that offer grants are required to sign up for FREE as a “supporter” here

**How can I donate to a Community Fuse member? ** At the moment, every donation made to a member cannot be processed through our platform. We encourage our member supporters to contact the member directly for any questions or utilize the information provided by our members for donations on their profiles.

How can I get a copy of the terms and conditions that I agreed to? Email us at info@communityfuse.com.

I'm a user, who will have access to my information? If you use our generic intake form located at the bottom of each profile and you email it to one or more members on our platform, then they will have access to your information. At this time, Community Fuse does not handle personal information from our users.

Other

Who do I contact if I have technical issues with my member profile? tech@communityfuse.com

Still haven’t found what you need? Email us at info@communityfuse.com